Scaled AI User Support

Your people have the AI tools. When they get stuck, who do they ask?

Every rollout hits the same wall: a user runs into something the training didn't cover, has nowhere to take it, and quietly concludes the tool doesn't work for their job. A standing support line closes that gap — a real place to ask, with an answer that comes back fast, so momentum never leaks away.

Set up support →Start with the free assessment

Two support tracks

The right help desk depends on who's asking.

A marketing manager stuck on an assistant and an engineer stuck on an AI coding tool need very different answers. We staff each with the right expertise, to an agreed response time.

Everyday user support

For the non-technical majority — the people using AI assistants to draft, summarize, research, and get through their day. We answer the "how do I get it to…" questions, share the prompt that works, and keep them moving instead of guessing.

  • Plain-language help for everyday staff
  • Enablement nudges that deepen real usage

Monthly retainer · by user population and coverage

Developer support

For the engineers using AI coding tools in their daily workflow. Deeper, technical answers — patterns, integration questions, and the gnarly cases that stall a build — from people who work this way themselves.

  • Technical tier-1/2 support for engineers
  • Patterns and escalation for the hard cases

Monthly retainer · by seat count and response SLA

What's covered

A defined service, not a best-effort inbox.

You get agreed coverage hours, agreed response times, and a clear channel — so your people know exactly where to go and when they'll hear back. And you get to see whether it's working.

  • Tier-1 and tier-2 support — the everyday questions answered fast, the harder ones worked and escalated properly.
  • Defined coverage and response SLAs — hours, channels, and response targets set up front, not improvised.
  • Enablement, not just triage — we don't only unblock people, we nudge them toward the habits that make the tool pay off.
  • Usage reporting — what people are asking, where they're stuck, and how adoption is trending. The questions become your next training.
# Support desk — configured per client
audience:
  - everyday users
  - developers
coverage:
  - hours: business, your timezone
  - channel: one clear place to ask
  - response: agreed SLA per tier
service:
  - tier1: unblock, fast
  - tier2: work + escalate
  - enable: nudge better habits
report:
  usage: trending adoption
  gaps: feed next training

How it runs

A monthly retainer, scaled to your user base.

Priced to the population you're supporting and the response level you need — billed monthly in advance, and it scales down as your own champions take more of the load.

Defined SLA
Coverage hours and response targets agreed before we start
Two tracks
Everyday users and developers, staffed with the right depth
Adoption up
Fewer people quietly give up; usage keeps climbing

Where this fits

The safety net under everything you rolled out.

Support pairs naturally with training and adoption — training builds the capability, and this keeps it from decaying the moment the sessions end. It's the difference between a launch that fades and one that compounds. You don't need to have trained with us to use it: if you already have AI tools in people's hands and no real support behind them, that's exactly where we plug in.

Give your AI users somewhere to turn.

Tell us who's using what, and how quickly they need answers. We'll propose coverage, response targets, and a retainer that fits your user base.

Set up support →Get your free assessment